Unified Communication solutions

Employees are at their most productive when they have the information they need and the tools to communicate effectively. As a result, businesses can greatly increase productivity by unifying their communication channels, including voice, video and instant messaging.

Unified communication solutions allow colleagues to see each other's availability with a presence indicator that shows whether they are online, in a meeting or available. These solutions offer a variety of ways for colleagues to communicate, including instant message, voice call or video call. In addition, they provide conference call and video conference functionality for businesses to use internally or externally.

Key Features

Unified communication solutions that Rise partners build in DataCenter on Demand can include the following features:

Instant message

View employee's availability, send and receive instant messages and transfer files, broadening communication options and increasing productivity.

Voice over IP (VoIP)

Click to call colleagues - all voice data is transferred over the internal IT network, which helps reduce telephony costs.

Telephone consolidation

Route calls from landlines and mobiles to your PC. This removes the need for separate telephone systems and handsets, lowering your hardware costs.

Conference call and video calls

Schedule conference calls with internal and external attendees, share applications and desktops views, increasing effiecencies and productivity for staff, regardless of their location.

Software integration

View employee presence and click to connect (email, call, IM) in other business IT solutions, such as email and collaboration solutions.

Settings

Define settings to suit your business. For example, control address lists, security settings and external access to your intranet, customizing the solution to your business requirements.

Benefits to your business

Unified communication solutions that Rise partners build in DataCenter on Demand have the following business benefits:

Protects your communications

You can be confident that your communications are safe because the solution is hosted in secure UK data centers, on infrastructure dedictaed to your business.

Saves your IT team time

You won’t need to manage onsite mail servers and telephony, which will simplify your IT and save your IT team time, freeing up resources.

Grows with your business

Your communications will support your business growth because you can easily add new users to the network, configure changes and integrate with 3rd party applications.

Reduces infrastructure costs

You'll reduce upfront capital expenditure because you’re paying for a service rather than hardware. As a result, you'll only pay for what you use.

Improves collaboration

Your staff will be able to work better together with instant message, voice call or conference call at their fingertips.